About us
Customer information
Key facts to review before or after placing an order.
Shopping information
For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.
Order timing
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.
Returns
Eligible items may be returned 30 days after delivery. Review the Refund Policy before sending an item to 550 Yates Ave, Calumet City, Illinois, 60409, United States.
Customer support
Email: support@shokbks.it.com
Phone: 540-829-7236
Support availability: Weekdays 9 AM to 5 PM
Store operator
SharkNinja is an online store operated by Knit Wit Yarn Shop. The official storefront is shokbks.it.com.
Business information
Legal operator: Knit Wit Yarn Shop
Business address: 550 Yates Ave, Calumet City, Illinois, 60409, United States
Storefront: shokbks.it.com